Experienced Plant Service Engineer - Garvagh & Dublin
Experienced Plant Service Engineer (Garvagh and Dublin)
TBF Thompson (Garvagh) Ltd
Reporting to: National Plant Service Director
In today’s competitive business climate, it is more important than ever to have a well qualified and highly skilled workforce. Various crafts and skills are required to ensure the Company’s increasing success and profitability. Ideally applicants should possess good formal educational qualifications, as well as NVQ or City and Guilds certificates in you chosen field.
Hours or work are from 8.30 am to 5.00 pm Monday to Friday. Overtime and Saturday work will be a requirement of this job.
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Responsibilities
Essential
1. Effective and efficient repair of plant and equipment machines electrical systems as instructed, within designated repair times.
2. Experience in using diagnostic equipment.
3. Report additional repairs required during work on plant and equipment.
4. Identification of parts required and correct ordering from Parts Department.
5. Control of parts/material/consumables issued to jobs in progress.
6. Return of any parts designated as in exchange scheme to Parts Department/ Work Shops.
7. Cleaning/return of displaced warranty parts to parts department.
8. Return unused parts to the parts department.
9. Complete timesheet on Excel and email daily at end of each working day.
10. Cleanliness/presentation of own work area as designated.
11. Report equipment/facility faults to Workshop Foreman.
12. Maintain company tools/own tools in a safe and efficient condition.
13. To be fully aware of the company’s quality policies and procedures.
14. To behave at all times in a safe manner ensuring no injury to your person or those around you.
15. Drive company vehicles in a safe and legal fashion and keep vehicles tidy.
16. Not to carry out additional work without authority.
17. Not to order parts, unless directly related to job (s) allocated.
18. Must clock in and clock out when on site in Garvagh. When off site must keep accurate records of time.
19. Any other duties as are deemed appropriate.
Desirable
1. Clean driving licence
2. CSR
3. Fully time served field service engineer in a similar role.
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Company Benefits
• We pay favourable rates depending on your experience.
• 29 days holidays per year (including Statutory) in the North and 30 days holidays per year (including Statutory) in the South.
• Automatic enrolment in Life Cover.
• Automatic enrolment in Workplace Pension Scheme.
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Contact Donna Getty for an application form – donnag@tbfthompson.com
Return completed form to Donna Getty at TBF Thompson (Garvagh) Ltd, 6-10 Killyvalley Road, Garvagh, Coleraine, BT51 5JZ
Closing date for completed application forms is 21 March 2025 at 5.00pm
Service Advisor - Portadown
Department: DAF Service – Portadown
Responsible to: Service Manager
Hour of Work: 8.30 am to 5.00 pm
Salary: Salary dependent on experience
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Job Purpose
To provide the first point of contact to our customers, receive and agree instructions and translate into work orders for the Workshop, and do this in an efficient and professional manner. Promptly deal with all customers’ enquiries at the desk/email and on the telephone.
To co-ordinate work orders (Job cards and DAFcheck) progress and prioritise with workshop control to meet customers’ expectations.
To ensure that the planned number of available hours are pre-booked within requirements.
Provide cover when service staff members are sick or on holiday within the service administration area.
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Key Accountabilities
1. To liaise with customers both face-to-face and by telephone, understand their requirements, interpret them and advise the workshop accordingly.
2. Personally deal with key accounts– keeping customers updated on repairs and providing all relevant information to meet the terms of the contracts.
3. Maintain Service/MOT Planners and Workshop Loading, advising customers and workshop when vehicles are due in and when completed.
4. Book in workload within our capability to manage.
5. Close and invoice jobs once scheduled work has been completed.
6. Responsible for the receipt of and handover of customers’ vehicles, assisting in the collection or delivery of customers’ vehicles where necessary.
7. Keep customers up to date with the status of their vehicles when required. Ensuring authorization is granted by the customer for any further actions or costs required.
8. Co-ordination of DAFaid and product recalls and updates ensuring compliance.
9. Housekeeping of the Service Reception area.
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Criteria
• Excellent communication skills.
• Effective time management and organisational skills.
• Able to work within a high-pressured environment.
• Previous experience in a similar role would be desirable particularly within a Commercial or Car dealership background.
• Experience with Microsoft Package and Computerised Accounts Systems.
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Closing Date: 14 March 2025 @ 5.00 pm
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Applications for this post can be obtained from Donna Getty – Email: donnag@tbfthompson.com or phone 028 2955 6204.
The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.
TBF THOMPSON IS AN EQUAL OPPORTUNTIES EMPLOYER